FAQs
1. How long does it take from placing an order to receiving the goods?
We will ship within 3 working days after you place your order, and it is expected to take 7-12 days to arrive at your address. If you need expedited delivery, you can contact us by email and we can arrange expedited delivery services according to your situation, but of course, you will need to bear a portion of the shipping cost separately.
2. How to contact us?
You can input any of your questions into the dialog box on the left side of the website, and we will reply to you within 24 hours, or you can send an email to lockleyns@outlook.com Or leave a message on our social media. If you have any questions about your order, please let us know the email address you provided when placing the order.
3. What should I do if the website response speed is slow?
You can open our website in any desktop or mobile browser. If the response speed is slow when opening the website, we recommend that you prioritize using a computer browser.
4. How do I know if I have successfully placed an order?
We suggest that you register an account before making a purchase to view your product information in the future. If you have not registered an account before placing an order, we still support you to register an account and view your order using the email address you used when placing the order. If you receive a prompt saying 'This email has already been registered' when registering your account, please click 'Forgot password?' We will send an email to your email to change your password.
5. What if I don't receive my order or shipping confirmation?
You can log in to your account to check the status of your order, and also check your email. Confirmation emails may be automatically placed in "junk mail". Our email will not contain any third-party links other than our website. If you receive any other third-party links, please do not click on them.
